GENERAL INFORMATION REGARDING RENTING WALCH LOG CABINS

GREAT SMOKY RENTALS POLICIES & RENTAL AGREEMENT

“THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.”

It is understood that each unit is privately owned including the furnishings, with GREAT SMOKY RENTALS (GSR) solely as Agent for the Owner.

RENTAL FEES & PREPAID RENT DEPOSITS & SECURITY DEPOSITS:

Checkout Cleaning, Firewood and Spa Cleaning included in the Rental Fee.

A Haywood or Jackson County Occupancy Tax of 3% and N .C. Sales Tax of 7% will be added to all Rental Fees. Non-Holiday Reservations require a 50% Rental Fee deposit made by credit card at the time of making the reservation. Reservations for Holiday Weeks will be the entire Rental Fee and are non-refundable. (See Cancellation Policy.) All cancellations will incur a $50 processing fee to GREAT SMOKY RENTALS. A $250 Security Deposit will be collected at the time of final payment on each rental and will be returned within 30 days after your departure if the cabin is found in good condition. Final Rental Fee balance and Security Deposit must be received by us at least 30 days prior to your arrival. It is your responsibility to make sure your final balance payment is received within the 30 days of your arrival date. If mailing checks for final Rental Deposit and Security Deposit send to: GREAT SMOKY RENTALS , P.O. Box 1448, Maggie Valley, NC 28751. These policies were adopted to control the additional cost to owners and increased rental fees due to cancellations.

Security Deposits of $250 may be used to repair damages, replace missing contents, or to reimburse owners or agents for expenses resulting from agreement violations, such as phone calls, Internet charges, movie charges, check fee, trash left in unit, dirty dishes left unwashed, furniture moving, or unacceptable condition of unit on departure. Should housekeeping find the house in an unacceptable condition, photos will be taken and additional charges will be charged to your Security Deposit. Guests are financially responsible for damages in excess of the Security Deposit and for additional cleaning if necessary.

All deposits and rent will be deposited in a non-interest bearing account at United Community Bank in Waynesville, NC. Disbursement of all monies to Great Smoky Rentals operating account will be upon day of check-in.

CANCELLATION POLICY AND REFUNDS: We know that plans can go astray. However we rely primarily on advance reservations, and cancellations cannot readily be filled. So to be fair to all concerned, our policy is as follow: Your Rental Fee deposit is refundable (less a $50 processing fee) should a non-holiday reservation be cancelled at least 60 days prior to the arrival date. If you cancel during the 60 days prior to your arrival of a non-holiday reservation, you would forfeit the Rental Fees collected, applicable taxes, and a $50 processing fee, but would receive your $250 Security Deposit back (if already collected in the final balance payment). If the week you have cancelled is rebooked, we will refund your forfeited Rental Fee deposit (less a $50 processing fee) after the rental date. All Security Deposits are refundable upon cancellation. No appliances are guaranteed. There will be no refunds on appliances, power, water or TV failures. We try to keep these in good working order and any failures will be repaired as quickly as possible. We also feel that our website provides you with ample information regarding the features, floor plan and condition of the cabins, therefore, we will not refund any portion of your Rental Fee upon arrival, but we will do everything possible to accommodate a reasonable request. All guests are financially responsible for the time reserved; there will be no refunds due to weather, change of plans, or early departures. During your winter visits, stay tuned to TV/Radio/Weather stations for storm warnings or watches. Depending on the severity of the storms and your location, it is your responsibility to take necessary precautions. We will assist if possible and/or give you names of wrecker services in the area. Some homes may require 4-Wheel drive and possibly chains due to weather . Should you have any questions on road conditions contact the rental department regarding accessibility. We are not responsible for damages incurred due to weather or cost to evacuate your family or vehicles If GREAT SMOKY RENTALS or Alcorn Property Service (APS) (the maintenance/cleaning company) are required to assist you in an evacuation due to a snow in, you will be charged for their services.

There is a $30.00 per check fee for all returned checks.

CHECK-IN AND CHECK-OUT TIMES / MAPS & KEYS:

Check-in is at 4:00 P.M. Check-out is at 10:00 AM. Late departures will result in another days charge.

You will be provided via mail or e-mail with a phone # and map to the home prior to arrival. Guest are to check-in and pickup their keys at GREAT SMOKY RENTALS office located at 50 S. Main Street, Waynesville, NC 28786. The office will be open Monday thru Friday from 10:00 a.m. to 5:00 p.m. and Saturday 10:00 a.m. to 4:00 pm. There will be an after hours check-in lock box for guest at the office front door. Please let us know in advance that you will be arriving after hours and we will provide you with the lockbox combination to obtain an envelope with keys. Upon departure return all keys to the GSR office drop box. There will be a $30 security deposit deduction for all keys not returned. GREAT SMOKY RENTALS (GSR) and Alcorn Property Services (APS) are always available for emergencies 24 hours/7days per week via the telephone numbers indicated at the bottom of this Vacation Rental Agreement.

HOT TUBS: For the safety and enjoyment of our guests, your hot tub will be drained and cleaned the morning of your departure date. Your cooperation will be appreciated. For arriving guests, this might necessitate a delay in using the hot tub on the first evening of your stay because the water may not be totally heated. We apologize for this inconvenience, but your safety is important.

PETS: Those homes that allow Pets will charge a non-refundable $50 Pet Fee. Should the house be damaged due to the animal, an appropriate amount will be deducted from the security deposit.

SERVICE ANIMALS: Mobility, visually or hearing impaired persons have the right to be accompanied by an assistance dog trained to provide assistance to the person with respect to the person's impairing condition, on any premises that person rents. Such a person qualifies for this right upon showing a tag issued by the North Carolina Department of Human Resources, or upon showing that the dog is trained as an assistance dog. Should the house be damaged due to the service animal, an appropriate amount will be deducted from the security deposit.

SMOKING: We do not permit smoking inside any of our “No Smoking” cabins. Smoking is permitted on the decks and grounds. Please extinguish all cigarettes in ashtrays and dispose of them properly to prevent a fire hazard and keep the grounds well maintained.

MAINTENANCE: Maintenance and cleaning services are performed by Alcorn Property Services (APS) and can be reached via the phone # posted in each cabin. PLEASE REPORT ANY PROBLEMS OR DAMAGES IN YOUR UNIT THE DAY OF CHECK-IN TO APS. IF NOT REPORTED, WE MUST ASSUME THE DAMAGE OR LOSS OCCURRED DURING YOUR OCCUPANCY AND MAY DEDUCT IT FROM YOUR SECURITY DEPOSIT. When maintenance needs arise during your stay (light bulb burns out in a non-reachable place, leaky faucet, toilet runs, grill starter doesn’t work, oven burner not working, etc.), please notify APS via the APS comment sheet or call their office during regular business hours. It may be necessary for us to enter the unit during reasonable hours to perform minor repairs. Tenants are not required to be on premises.

TRASH: Trash must be deposited at the trash collection stations as noted on map provided at check-in. ALL TRASH MUST BE REMOVED FROM YOUR RENTAL UPON DEPARTURE. Haywood or Jackson County does not provide curb-side pick-up. Unfortunately, there is no recycling. Please do not leave trash bags on decks as it attracts animals. It’s a good idea to dispose of trash each time you go into town.

PHONE: The phone number to your unit is listed on the map provided two weeks before check-in. All cabins have long distance phone blocks and will require a long distance calling card. You will be able to make a local call and dial 911 if necessary.

TENANT RESPONSIBILITIES: Each cabin comes fully furnished, which includes dishes, silverware, cookware and linens (towels, bath mats, sheets, dish towels). You provide all paper products (paper towels, toilet paper, napkins), trash bags, soaps (hand & body soaps, dish, dishwasher and laundry soap). . You are required to wash and put away all dishes, remove any/all items from refrigerator, and remove your trash. We ask that each unit be treated as if it were your own. Do not rearrange the bedding or furniture. GREAT SMOKY RENTALS will not be responsible for any items left in a cabin by a tenant. If APS is requested by tenant to pick up and return any item left in a cabin, items will be returned by UPS or US Postal Service , plus a service charge of $30.00 will be deducted from your security deposit.

FIREPLACES, CAMPFIRES: Please make certain the fireplace damper is open before lighting a fire and closed when leaving the cabin. All fires need to be fully extinguished prior to leaving the cabin. No campfires unless owners have already designated a prepared campfire spot. Remember, you are on private property and fire is a huge threat to the area. If you start a fire and it gets out of control you will be held personally and financially responsible, so never leave a fire unattended.

HEAT: During the winter months, upon departure please place the thermostat for furnaces and oil monitors at 55 degrees or on the next to lowest setting for base board heaters.

WINDOWS, DOORS & LIGHTS: Upon departure be sure that all windows are in their locked position and doors are securely pulled tight and locked. Additionally, turn off all lights to conserve energy.

MOBILE SLEEPING UNITS: No mobile sleeping units are permitted at the units for additional housing.

SUB-LEASING: It is against policy for you to sub-let your unit. Example: Should you reserve a unit for a month, it is expected that you will be staying there, not you for several days, then your neighbor, relative, employees, etc. for several days or weeks to make up the month.

MEDICAL AND FIRE EMERGENCIES: Call 911 for all medical or fire emergencies. In case of fire or house damage also contact APS after contacting 911. The closest hospital is across from the Wal-Mart shopping center off Hwy 19 coming in from the east.

EVICTION: According to Section 42A-23 of the North Carolina Vacation Rental Act, a tenant staying for 30 days or less, may be evicted in an expedited eviction proceeding if the tenant does any of the following: (1) Holds over possession after his or her tenancy has expired; (2) Has committed a material breach of the terms of the vacation rental agreement that, according to the terms of the agreement, results in the termination of his or her tenancy.

GENERAL STATEMENT: All information contained herein is considered to be accurate and truthful. GREAT SMOKY RENTALS, ALCORN PROPERTY SERVICES AND THE HOMEOWNER assumes no responsibility and shall have no liability whatsoever for errors, including without limitations, typographical errors and or omissions. Rates, furnishings, and amenities are subject to change without notice. In the event a home is unavailable for rental due to fire, water damage, acts of nature, etc. we will do everything possible to find you equal accommodations. If we are not able to do this all deposits will be refunded. The renter fully understands that: GREAT SMOKY RENTALS, ALCORN PROPERTIES SERVICES AND THE HOMEOWNER is not responsible or liable to renter for loss or theft of any of the renter's personal property, accidents, injury or damage of any nature from any cause to renter (including guests, licenses, or invitees) or acts of God, weather, road, travel or skiing conditions or other recreational activities, or items removed or changed in the home. Guest(s) hereby agrees to INDEMNIFY and hold GREAT SMOKY RENTALS, ALCORN PROPERTIES SERVICES and the HOMEOWNER harmless from any and all claims including those of third parties, arising out of or in any way related to Guest(s) use of premises or the items of personal property provided therein. Guest(s) assumes the risk of injury or other losses relating to any recreational activities and will hold home owner and its agents harmless with respect there to.